1. Acceptance of Terms
1.1 By accessing and using the services provided by Mama Joy’s Homemaker & Companion Care LLC (“the Company”), you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please refrain from using our services.
2. Service Description
2.1 Mama Joy’s offers personalized non-medical in-home care services to residents of Hillsborough County. Our services include, but are not limited to, companionship, meal preparation, medication reminders, light housekeeping, and assistance with activities of daily living.
2.2 The Company reserves the right to modify or discontinue any service, temporarily or permanently, with or without notice.
3. Privacy and Confidentiality
3.1 Your privacy is of utmost importance to us. Our Privacy Policy outlines the types of information we collect, how it is used, and how it is safeguarded. By using our services, you acknowledge and agree to the terms of our Privacy Policy.
4. Personalized Care Plans
4.1 Each client will undergo a comprehensive assessment to develop a personalized care plan tailored to their specific needs and preferences.
4.2 The care plan will include details such as the frequency and duration of services, specific tasks to be performed, and any other relevant information agreed upon by the client and the Company.
5. Payments and Billing
5.1 Payment terms will be discussed and agreed upon during the initial consultation. Services may be suspended or terminated if payments are not received within the agreed-upon timeframe.
5.2 The client is responsible for providing accurate billing information, and any changes to billing information should be communicated promptly to the Company.
6. Cancellations and Refunds
6.1 Cancellations must be made at least 24 hours in advance, except in cases of emergencies.
6.2 Refund policies will be discussed during the initial consultation and will depend on the nature of the services provided.
7. Client Responsibilities
7.1 Clients are responsible for providing accurate and up-to-date information about their health, medications, and any changes in their condition that may affect the services provided.
7.2 The client is responsible for ensuring a safe and comfortable environment for our team members while delivering services.
8. Code of Conduct
8.1 Clients and their families are expected to treat our team with respect and courtesy. Any form of verbal or physical abuse, harassment, or discrimination will result in the immediate termination of services.
9. Termination of Services
9.1 The Company reserves the right to terminate services if there is a material breach of these terms, non-payment, or if it is deemed necessary for the safety and well-being of our team members.
10. Changes to Terms and Conditions
10.1 The Company reserves the right to update these terms and conditions at any time. Clients will be notified of any changes, and continued use of our services implies acceptance of the modified terms.
11. Governing Law
11.1 These terms and conditions are governed by the laws of Florida. Any disputes arising from these terms will be resolved through arbitration.
By using our services, you acknowledge that you have read, understood, and agreed to these terms and conditions.
